Refund policy

Return and Refund Policy

At Basket Boutique by Sha (B.B.Sha), we take pride in the quality and care put into each of our gift baskets and boxes. Due to the nature of our products, we are unable to accept returns. However, we are committed to ensuring your satisfaction and addressing any issues promptly. Please read our policy carefully:

Damaged or Incorrect Items

If your gift arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery. Follow these steps:
1. Contact Us: Email us at info@bbsha1.com with your order number and a description of the issue.
2. Provide Evidence: Include clear photos of the damaged item(s) or incorrect product(s).
3. Evaluation: We will evaluate the issue based on the information provided and work to accommodate you appropriately, which may include sending a replacement or issuing a store credit.

Order Changes and Cancellations

Changes: If you need to make changes to your order, please contact us at info@bbsha1.com within 24 hours of placing the order. We will do our best to accommodate your request, but changes are not guaranteed.

Cancellations: Orders can be canceled within 24 hours of placing them by contacting us at info@bbsha1.com. After 24 hours, cancellations are not permitted as we begin processing your order promptly.

Shipping Issues

We are not responsible for delays caused by shipping carriers or incorrect addresses provided by the customer. Please ensure your shipping information is accurate at checkout.

Customer Support

For any questions or concerns regarding your order, please contact us at info@bbsha1.com. We strive to respond within 24 hours.

Thank you for choosing Basket Boutique by Sha. We are dedicated to providing you with exceptional products and service.